Important Update for EU Customers

From 1 July, new customs requirements came into effect for a number of European destinations. As a result, standard shipping is temporarily unavailable to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, and Spain.

For the time being, orders to these destinations can only be shipped via DHL Express while NZ Post updates its systems to support the new customs requirements.

All DHL Express shipments are sent Duties and Taxes Prepaid (DDP), meaning all applicable duties, taxes, and courier processing fees are included at checkout. There should be no additional charges when your order arrives.

Standard shipping remains available to the UK and Switzerland.

If you have any questions, please feel free to reply to this email or get in touch via our contact page.

Important Update for US Customers

As of 29 August 2025, the United States introduced new import tariffs on most goods from New Zealand.

To make checkout as transparent as possible, shipping rates for US customers now include any applicable US import duties, tariffs, and courier processing fees for both DHL Express and NZ Post /USPS services.

The total cost is calculated at checkout, so there should be no additional charges upon delivery.

If you have any questions about shipping or delivery, please don't hesitate to get in touch.

New Zealand

We use a tracked courier service with NZ Post, and a tracking number will be provided once your item has been dispatched.

International

While NZ Post remains our primary international shipping provider, we now also offer an EXPRESS shipping option — a faster and more secure alternative.

Please note that the express option will not appear in the standard shipping selection at checkout. Instead, we've added a separate field where you can indicate your shipping preference.

To proceed:

  1. Please complete your purchase using the NZ Post shipping rate at checkout.

  2. If you've selected the express shipping preference, we’ll obtain a quote for you as soon as possible.

  3. Alternatively, feel free to email or message us directly — we’re more than happy to provide a custom shipping quote.

    We are not responsible to pay customs duties for international orders. If the value of your purchased products + shipping is over than the limits of the each country’s customs policy, you may be charged a customs duty. Please look up your customs policies before purchasing the item.

  • Please check your parcel’s status occasionally so that you don’t miss your delivery. We do not cover the re-delivery fee if the parcel gets sent back due to your late collection after you missed delivery and the parcel went to a local courier depot, or non-payment of duties and taxes.

  • Our default shipping option is signature required. We can send items without signature at the customers request, but without signature, we can not take responsibility if items are lost or stolen.

    If your building has an ATL (authority to leave) to override the signature required (some apartments etc have this) & your package is stolen, we are not able to take responsibility for it once it has been delivered. If a package delivered with ATL is stolen after delivery, this is a police issue for the receiver to file a report of theft.